{"id":4235,"date":"2018-12-05T08:15:09","date_gmt":"2018-12-05T13:15:09","guid":{"rendered":"https:\/\/www.method.me\/blog\/?p=4235"},"modified":"2025-12-09T05:06:56","modified_gmt":"2025-12-09T10:06:56","slug":"how-a-quickbooks-crm-helped-fuji-mats-streamline-customer-management","status":"publish","type":"post","link":"https:\/\/www.method.me\/blog\/how-a-quickbooks-crm-helped-fuji-mats-streamline-customer-management\/","title":{"rendered":"How a QuickBooks CRM Helped FUJI Mats Streamline Customer Management"},"content":{"rendered":"\n

Like so many companies before them, FUJI Mats<\/a> was struggling to find the right solution for order and customer management<\/a>. <\/p>\n\n\n\n

There are a lot of moving parts in their business: they offer facility design services for martial arts studios and provide the materials to outfit the facilities. This means it\u2019s essential to stay on top of every detail throughout the lifespan of a project.<\/p>\n\n\n\n

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Wanted: A User-Friendly QuickBooks CRM <\/strong><\/h2>\n\n\n\n
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Nick Robinson<\/figcaption><\/figure>\n\n\n\n

At first, they tried using QuickBooks as a CRM \u2014 but this was \u201cless than acceptable,\u201d said Nick Robinson, who is responsible for FUJI Mats\u2019 operations and sales. The QuickBooks interface was difficult to navigate and it wasn\u2019t a scalable solution for keeping detailed notes.<\/p>\n\n\n\n

Next, the team looked into some CRM options, but none of them was quite the right fit. Ideally, they wanted something affordable that could be tailored to their workflows. They also wanted a CRM with a real-time QuickBooks sync<\/a>, but most systems out there couldn\u2019t meet this requirement. <\/p>\n\n\n\n

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“We were locked into Salesforce and hating it. It was large and cumbersome and did NOT work for our business. We also use QuickBooks Enterprise and had a terrible time finding a sync<\/g> that would be instantaneous.”<\/em><\/p>\n<\/blockquote>\n\n\n\n

The Solution: Method CRM<\/strong><\/h2>\n\n\n\n

Eventually, their search led them to Method CRM<\/a> \u2014 and they haven\u2019t looked back since. Method\u2019s real-time, two-way sync with all versions of QuickBooks offered the perfect solution for streamlining their order management.<\/p>\n\n\n\n

Robinson explained that sometimes they need to look up a customer, enter an order and take payment in one fell swoop while on the phone. Luckily, this is no problem in Method; it\u2019s easy to navigate from customer data to order entry in just a few clicks. <\/p>\n\n\n\n

In other cases, they create an estimate in Method and convert it to an invoice later, then send the customer a link to pay through a self-serve portal<\/a>. But no matter when or how an order is paid, all of the data syncs instantly from Method to QuickBooks.<\/p>\n\n\n\n

The increased efficiency in their front-end operations has been such a game-changer that the team is planning to bring more of their business processes into Method.<\/p>\n\n\n\n

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“Method has streamlined just about every process that we have in our business, from writing orders, processing orders, sending POs and many other functions. The next step is fully integrating all of our operations and purchase orders so we’re a well-oiled machine from start to finish!”<\/em><\/p>\n<\/blockquote>\n\n\n\n

The Power of a Custom CRM: A One-Page Experience for Customer Management<\/strong><\/h2>\n\n\n\n

Beyond the deep QuickBooks integration, Robinson and his team saw another huge selling point in Method: it\u2019s an infinitely customizable CRM<\/a>. This means it can be tailored to suit the unique needs of any business.<\/p>\n\n\n\n

For FUJI Mats, keeping detailed notes and knowing when to follow up on estimates are of the utmost importance. But with so many leads coming in, they need to be able to find this information quickly. Their ideal solution was a one-page experience for customer data \u2014 so they worked with Method\u2019s customization experts<\/a> to make this happen.<\/p>\n\n\n\n

Before Customizing Method<\/strong><\/h3>\n\n\n\n

Out of the box, a customer profile in Method displays basic contact and company information. Clicking the \u201cNew\u201d links takes you to other screens where you can enter data that is linked to that customer. For instance, if you wanted to record notes about a phone call, you would create a new activity.<\/p>\n\n\n\n

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After Customizing Method<\/strong><\/h3>\n\n\n\n

In FUJI Mats\u2019 custom CRM<\/a>, several convenient features have been added to the customer profile screen: <\/p>\n\n\n\n