{"id":25286,"date":"2023-06-22T12:40:16","date_gmt":"2023-06-22T16:40:16","guid":{"rendered":"https:\/\/www.method.me\/?post_type=guide&#038;p=25286"},"modified":"2025-12-14T11:30:59","modified_gmt":"2025-12-14T16:30:59","slug":"customer-service-automation","status":"publish","type":"guide","link":"https:\/\/www.method.me\/resources\/customer-service-automation\/","title":{"rendered":"What is customer service automation and how it works"},"content":{"rendered":"\n<div class=\"inherit-container-width wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<p class=\"wp-block-paragraph\">When it comes to business, efficient customer service is essential for long-term success. But keeping up with demand and consistently providing quality support is challenging.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That&#8217;s where customer service automation comes in.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this guide, you&#8217;ll dive deep into the world of automation in customer service and explore:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">What it is.<\/li>\n\n\n\n<li class=\"\">How it works.<\/li>\n\n\n\n<li class=\"\">Its advantages and limitations.<\/li>\n\n\n\n<li class=\"\">Top automation tools.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Let&#8217;s dive into all things customer service automation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-customer-service-automation\">What is customer service automation?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For many successful businesses, automation is pivotal in simplifying every operation, from<a href=\"https:\/\/www.method.me\/resources\/accounting-tasks-automation-examples\/\"> accounting<\/a> to customer service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Automation in customer experience reduces human involvement in solving customer inquiries. You can automate customer service using:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Self-service resources.<\/li>\n\n\n\n<li class=\"\">Proactive messaging.<\/li>\n\n\n\n<li class=\"\">Simulated chat conversations.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Traditionally, companies use a team of human agents to resolve customer issues. But as your business grows, so does the need for support.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Moreover, small and mid-size <a href=\"https:\/\/www.method.me\/resources\/small-business-automation\/\">businesses<\/a> don\u2019t always have the budget to support a large customer support staff. This type of automation software helps you <a href=\"https:\/\/www.method.me\/blog\/how-to-improve-customer-service\/\">stay ahead<\/a> of the curve.Customer service automation provides a cost-effective solution to scale support without compromising customer satisfaction quality.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"inherit-container-width wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<h2 class=\"wp-block-heading\" id=\"h-how-does-automation-in-customer-service-work\">How does automation in customer service work?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customer service automation uses technology to simplify and optimize support processes. It helps you provide faster and more efficient customer assistance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To automate customer service, you can use tools such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Live chatbots.<\/li>\n\n\n\n<li class=\"\">AI-driven self-service portals.<\/li>\n\n\n\n<li class=\"\">Automated email responses.<\/li>\n\n\n\n<li class=\"\">CRM software solutions.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The aim is to manage customer interactions and resolve issues with minimal human intervention. By<a href=\"https:\/\/www.method.me\/resources\/how-to-automate-your-business\/\"> automating routine tasks<\/a>, you free up your support teams to focus on more complex questions and improve customer satisfaction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-is-your-business-ready-for-customer-service-automation\">Is your business ready for customer service automation?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">There are some steps you must take as you prepare to implement<a href=\"https:\/\/www.method.me\/resources\/automated-customer-service\/\"> customer support automation<\/a>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"\">Identify areas that could benefit from automation, such as repetitive customer service tasks or frequently asked questions.<\/li>\n\n\n\n<li class=\"\">Ensure your team has the necessary skills or resources to handle the customer service automation tool. Automation in customer service often requires technical expertise or training.<\/li>\n\n\n\n<li class=\"\">Understand your customers&#8217; support expectations and preferences. Will they be receptive to automated solutions? In which areas would they prefer more personalized assistance?<\/li>\n\n\n\n<li class=\"\">Research and select the right tools that align with your business.<\/li>\n\n\n\n<li class=\"\">Set measurable objectives and performance indicators to track the success of your automation efforts.<\/li>\n<\/ol>\n<\/div><\/div>\n\n\n\n<div class=\"inherit-container-width wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<h2 class=\"wp-block-heading\" id=\"h-the-benefits-of-automating-customer-service\">The benefits of automating customer service<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you <a href=\"https:\/\/www.method.me\/resources\/automated-customer-service\/\">automate<\/a> customer service, you unlock powerful benefits for your business. Below are some of the main ones.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-cost-savings\">Cost savings<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">One of the main <a href=\"https:\/\/www.method.me\/blog\/crm-sales-automation\/\">benefits<\/a> of customer service automation is that it costs a fraction of hiring a live representative to engage with customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our research indicates that businesses save up to<a href=\"https:\/\/www.mckinsey.com\/~\/media\/McKinsey\/Business%20Functions\/McKinsey%20Digital\/Our%20Insights\/Service%20industries%20can%20fuel%20growth%20by%20making%20digital%20customer%20experiences%20a%20priority\/service-industries-can-fuel-growth-by-making-digital-customer-experiences-a-priority.ashx\" target=\"_blank\" rel=\"noreferrer noopener\"> 40%<\/a> on service costs using systems like customer service automation. These cost reductions give you more resources to invest in business growth.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As your company grows, you also:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Reduce your need for new hires.<\/li>\n\n\n\n<li class=\"\">Lessen your office footprint.<\/li>\n\n\n\n<li class=\"\">Increase your customer lifetime value (CLV).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-meet-your-customer-needs-anytime-anywhere\">Meet your customer needs anytime, anywhere<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">There are only so many hours in the day that a human representative can work. But when you automate customer service, you can offer 24\/7 support, regardless of a customer&#8217;s location or time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Of course, there are queries that automated systems can&#8217;t answer. The good news is that intelligent chatbots can collect and escalate information through their own customer service process for a human agent to resolve at a later time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-reduced-human-error\">Reduced human error<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Even the most skilled customer support agents aren\u2019t immune to making mistakes, especially when doing<a href=\"https:\/\/www.method.me\/resources\/how-to-automate-repetitive-tasks\/\"> repetitive tasks<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our findings show that stress and fatigue cause<a href=\"https:\/\/scialert.net\/fulltext\/?doi=jas.2014.3464.3471\" target=\"_blank\" rel=\"noreferrer noopener\"> 48.8%<\/a> of human errors. And over time, errors accumulate and lead to high costs for your business.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Automating customer service is the most effective way to minimize the risk of errors.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, automated customer service tools like chatbots are programmed to develop muscle memory for basic queries. By taking note of each user&#8217;s query and retaining a high quantity of knowledge, they solve other queries without errors.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This leaves your human staff to focus on complex queries while reducing their overall workload.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-are-some-cons-of-support-automation\">What are some cons of support automation?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">While customer service automation offers numerous benefits, it&#8217;s essential to keep its limitations in mind.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-technology-can-t-solve-every-issue\">Technology can&#8217;t solve every issue<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sooner or later, artificial intelligence will evolve enough to solve most business problems. But we&#8217;re not there yet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bots are currently unable to solve complex issues that need human intuition. Most AI-based customer service systems only address simple concerns such as product inquiries and \u201cHow do I\u2026\u201d questions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-lacks-human-touch\">Lacks human touch<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No matter how well you dress them up, artificial intelligence systems feel robotic. They lack the personality and emotions that come with human interaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, chatbots fail to show empathy, which is necessary to de-escalate negative customer emotions. At best, customer service automation systems can direct customers to solutions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Not to mention, less sophisticated systems might point customers to the wrong resources and create a dissatisfactory experience. This results in tarnished brand trust and further escalations that require human intervention.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-are-some-examples-of-customer-service-automation\">What are some examples of customer service automation?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To better understand customer support automation, let&#8217;s explore its real-world applications.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-self-service-portals\">Self-service portals<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sometimes the best way to help people is to help them help themselves. A self-service portal gives customers access to services and solutions to common customer inquiries without contacting your business directly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your customers are empowered to solve their own problems using digital self-service agents, rather than relying on someone from your team.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"703\" data-src=\"https:\/\/www.method.me\/wp-content\/uploads\/2021\/06\/01-offer-online-portalsV2-1-1024x703.png\" alt=\"An online customer portal view\" class=\"wp-image-14705 lazyload\" data-srcset=\"https:\/\/www.method.me\/wp-content\/uploads\/2021\/06\/01-offer-online-portalsV2-1-1024x703.png 1024w, https:\/\/www.method.me\/wp-content\/uploads\/2021\/06\/01-offer-online-portalsV2-1-300x206.png 300w, https:\/\/www.method.me\/wp-content\/uploads\/2021\/06\/01-offer-online-portalsV2-1-768x528.png 768w, https:\/\/www.method.me\/wp-content\/uploads\/2021\/06\/01-offer-online-portalsV2-1.png 1156w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/703;\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Automating customer service with portals is like having an extensive library of resources that\u2019s open 24\/7. From self-service FAQs to knowledge base articles, a service portal puts the power in your customer&#8217;s hands.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-customer-data-centralization\">Customer data centralization<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Imagine trying to solve a puzzle with pieces scattered across multiple tables. Sounds frustrating, right?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The same goes for customer data that&#8217;s spread across different platforms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Centralizing customer data in a single system makes it easier for support agents to access and understand a customer&#8217;s history.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Agents who can quickly identify patterns and past interactions provide more efficient support.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Instead of flipping through multiple tabs or asking customers to repeat information, agents can resolve issues swiftly. As a result, you create a more satisfying customer experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With <a href=\"https:\/\/www.method.me\/blog\/customer-tracking-software\/\">customer data<\/a> centralization, you simplify your customer service experience and can compile your information into reports with ease. This makes customer data analysis easier to help you better understand your demographic.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-live-chat-and-chatbots\">Live chat and chatbots<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Chatbots are one of the most common forms of customer service automation. These clever tools provide fast and accurate answers to your customers&#8217; questions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These tools don&#8217;t replace human agents, but take some of the workload off their plate. They use pre-written responses for common inquiries or crawl existing sources like manuals or previous interactions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These time-saving customer service capabilities save companies hours on resolving customer support tickets. Support teams can handle more complex queries while the bots handle the rest.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And when a customer query is too complex for the bot to handle, it connects customers with available agents.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-steps-to-automating-customer-service\">Steps to automating customer service<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Now where do you start? To successfully implement automation in customer service operations, follow these <a href=\"https:\/\/www.method.me\/blog\/improve-customer-service\/\">strategic<\/a> steps.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-find-improvement-opportunities-in-your-processes\">1. Find improvement opportunities in your processes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Before you automate your customer service capabilities, you must analyze your current support processes to find areas that will benefit from automation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Start by evaluating common issues like:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Response times.<\/li>\n\n\n\n<li class=\"\">Ticket resolution rates.<\/li>\n\n\n\n<li class=\"\">Number of recurring issues.<\/li>\n\n\n\n<li class=\"\">Chat ratings.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">When assessing your business, keep an eye out for:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Bottlenecks.<\/li>\n\n\n\n<li class=\"\">Repetitive tasks.<\/li>\n\n\n\n<li class=\"\">Opportunities to simplify your workflows.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">By understanding your pain points, you can prioritize and implement the most impactful automation for your business.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-get-the-right-customer-service-software-solutions\">2. Get the right customer service software solutions<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once you&#8217;ve identified areas for improvement, it&#8217;s time to find the right software.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Research and compare various customer service automation technologies that cater to your needs. For example, automated customer relationship management (<a href=\"https:\/\/www.method.me\/blog\/automated-crm-system\/\">CRM<\/a>) features include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Chat widgets.<\/li>\n\n\n\n<li class=\"\">Help desk features.<\/li>\n\n\n\n<li class=\"\">Self-service portals.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Consider factors like:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Ease of use.<\/li>\n\n\n\n<li class=\"\">Scalability.<\/li>\n\n\n\n<li class=\"\">Integration capabilities with your existing systems.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Remember to involve your customer support team in the decision-making process. Since they will be using them most, their insights are crucial in selecting the tools that will work best for your business.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-continue-adjusting-the-customer-journey-and-measuring-success\">3. Continue adjusting the customer journey and measuring success<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Automating your customer service strategy is an ongoing process, not a one-time event.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Monitor your customer service automation regularly to ensure it delivers the desired results. Gathering support agent and customer feedback helps you identify areas to improve.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To measure success and make data-driven decisions, monitor:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Customer satisfaction scores.<\/li>\n\n\n\n<li class=\"\">First contact resolution rates.<\/li>\n\n\n\n<li class=\"\">Average handle times.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Based on our practical knowledge, you stay ahead of the competition when you continuously refine your customer service strategy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-recap-why-is-automation-in-customer-service-worth-it\">Recap: Why is automation in customer service worth it?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">There\u2019s a lot your human customer service agents can do, but they\u2019re not available 24\/7 like chatbots and self-serve portals.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Software automation fills in the gaps to reduce the workload of your customer service team. It provides an instant solution to nearly every common question, which improves customer experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The overall impact of automating your customer service leads to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">A reduction in repetitive tasks and human error.<\/li>\n\n\n\n<li class=\"\">Fewer customer service agents on staff.<\/li>\n\n\n\n<li class=\"\">Lower overhead costs.<\/li>\n\n\n\n<li class=\"\">An improved customer experience journey.<\/li>\n\n\n\n<li class=\"\">Detailed reporting that showcases customer data insights.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-promote-repeat-business-and-foster-customer-loyalty-with-method\">Promote repeat business and foster customer loyalty with Method<\/h2>\n\n\n\n<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe data-src=\"https:\/\/player.vimeo.com\/video\/913433287?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"Win more business with a QuickBooks CRM\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re a QuickBooks or Xero user, <a href=\"https:\/\/www.method.me\/\">Method<\/a> is your ideal choice for nurturing customer loyalty. With its powerful two-way sync, the platform ensures that your customer data is always up to date and accessible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The platform&#8217;s user-friendly <a href=\"https:\/\/www.method.me\/blog\/crm-for-customer-service\/\">customer<\/a> portals empower your clients to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Access their account information.<\/li>\n\n\n\n<li class=\"\">Track orders and make payments.<\/li>\n\n\n\n<li class=\"\">Submit support inquiries.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">And the best part is, it&#8217;s all on their terms!&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Overall, Method strengthens relationships with your customers by simplifying communication and providing consistently seamless experiences.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"inherit-container-width wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<p class=\"has-text-align-center wp-block-paragraph\">See how Method helps you build long-term customer relationships in this <a href=\"https:\/\/grow.method.me\/request-demo\/?source=blog\">free demo<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Image credit: Prostock-studio via <\/em><a href=\"https:\/\/stock.adobe.com\/ca\/images\/side-view-of-young-customer-service-agent-working-in-office\/294425001?prev_url=detail\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Adobe Stock<\/em><\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn all about the advantages and limitations of customer service automation, plus top tools you can use to streamline your processes.<\/p>\n","protected":false},"author":44,"featured_media":25668,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[6735],"tags":[],"class_list":["post-25286","guide","type-guide","status-publish","has-post-thumbnail","hentry","category-resources"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Service Automation: How to Put Your Software to Work &#8212; 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