{"id":12680,"date":"2020-03-07T17:00:00","date_gmt":"2020-03-07T22:00:00","guid":{"rendered":"https:\/\/www.method.me\/?p=12680"},"modified":"2025-12-10T12:13:28","modified_gmt":"2025-12-10T17:13:28","slug":"how-to-improve-customer-service","status":"publish","type":"post","link":"https:\/\/www.method.me\/blog\/how-to-improve-customer-service\/","title":{"rendered":"How Small Businesses Can Win Against the Big Guys"},"content":{"rendered":"\n

In a world where global giants like Amazon, Alibaba, and Walmart are steamrolling over small businesses with lower prices and faster service, there\u2019s something to be said about the power of a great customer experience. In fact, it\u2019s critical to small business success when you consider that just one bad experience causes 51% of customers<\/a> to cut ties with a company.<\/p>\n\n\n\n

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\u201c51% of customers would never go back to a business after receiving poor customer service there.\u201d<\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n

When you look at the seemingly limitless budget and hundreds of people big enterprises have to develop strategies and technology that maximize the customer experience, it doesn\u2019t seem like small businesses have much of a chance. <\/p>\n\n\n\n

This is why we’ve created a solution that improves customer service for small businesses and their customers. Our powerful self-service portals<\/a> allow small businesses of any size and sort to give their customers the personalized service they deserve. <\/p>\n\n\n\n

It\u2019s our goal, at Method<\/a>, to create technology that simplifies the lives of business owners and helps them grow. Our portals are just one way we hope to help small businesses win against the Amazons, Alibabas, and Walmarts of the world.<\/p>\n\n\n\n

So without further ado, let\u2019s break down exactly how Method\u2019s portals make this happen. We\u2019ll kick things off with a quick explainer video.<\/p>\n\n\n\n