{"id":12025,"date":"2019-10-01T10:13:59","date_gmt":"2019-10-01T14:13:59","guid":{"rendered":"https:\/\/www.method.me\/?page_id=12025"},"modified":"2025-12-06T15:08:17","modified_gmt":"2025-12-06T20:08:17","slug":"doody-calls","status":"publish","type":"page","link":"https:\/\/www.method.me\/customer-success\/doody-calls\/","title":{"rendered":"Doody Calls"},"content":{"rendered":"\n
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Customer story: DoodyCalls<\/h1>\n\n\n\n

Learn how Method CRM empowers Jacob D\u2019Aniello to run a \u201cpooper scooper\u201d franchise business from the cloud.<\/p>\n\n\n\n

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Try Method CRM and sign up for a free trial with Method<\/span><\/a><\/div>\n<\/div>\n\n\n\n

Want to see it in action first? Take me there \u2192<\/a><\/p>\n<\/div>\n\n\n\n

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\"Happy<\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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The problem<\/h2>\n\n\n\n

While most cringe at the idea of cleaning up after their beloved pet, Jacob D\u2019Aniello saw a unique business opportunity in the dreaded backyard chore. And jumping on the idea of providing \u201cpooper scooper\u201d services has served him well. Jacob now runs DoodyCalls \u2014 a growing, nationwide franchise that takes care of the dirty work of pet ownership for individuals and communities.<\/p>\n\n\n\n

Of course, with growth comes new challenges. Jacob, like many small business owners, eventually bumped up against the limitations of using his accounting software to run his business. He realized he needed an alternative software solution to manage customers and operations, but it needed to integrate with QuickBooks and provide increased functionality.<\/p>\n\n\n\n

Adding to the puzzle was the fact that this wasn\u2019t just about his needs as a business owner \u2014 Jacob needed to provide an easy-to-use system to the DoodyCalls franchise owners, so they too could effectively run their own businesses.<\/p>\n\n\n\n

The solution<\/h2>\n\n\n\n

After way too many late nights of planning routes and schedules, Jacob signed up for QXpress, a field service scheduling platform for QuickBooks. A few years later, QXpress founder and CEO Paul Jackson sold the software and went on to launch Method CRM \u2014 a QuickBooks-integrated CRM that can be customized to accommodate every small business\u2019s unique way of getting their work done.<\/p>\n\n\n\n

\u201cI followed Paul from QXpress to Method. I respect him and believe in him and was happy to move with him on his next adventure,\u201d explained Jacob.<\/p>\n\n\n\n

In order to provide his franchisees with a unified system, Jacob took advantage of Method\u2019s multi-tenancy capability. In a nutshell, multi-tenancy allows one Method <\/a>account (the \u201cfranchisor\u201d or \u201chead office\u201d account) to be divided into multiple \u201cfranchisee\u201d or \u201ctenant\u201d accounts, each of which syncs with a separate QuickBooks file. With this setup, each of Jacob\u2019s franchisees can view their own customer and financial data in Method, while Jacob himself can view the customer and financial data from all franchises in one place.<\/p>\n\n\n\n

Consolidation of business functions<\/h3>\n\n\n\n

To better serve thousands of customers across the U.S and to keep his franchise owners off their phones, Jacob established a central call center for the company, which handles customer service and billing inquiries for all DoodyCalls franchises.<\/p>\n\n\n\n

\u201cBefore adopting Method CRM, a customer would call with a billing or scheduling question where we needed to look at their invoices or the franchise service schedules. But, everyone\u2019s individual systems were hosted on their own computers, so we had no access. With multi-tenancy through Method<\/a>, it\u2019s possible to look at all schedules. It\u2019s possible to look at everyone\u2019s bills. It\u2019s possible to look at customer payments. That is very helpful from a customer service standpoint.\u201d<\/p>\n\n\n\n

Consolidating the company\u2019s customer management activities is a win-win for Jacob \u2014 his franchise owners are happy spending less time managing customer calls and more time on revenue-generating work, and pet owners remain loyal to DoodyCalls thanks to their timely customer service.<\/p>\n\n\n\n

Staying organized with automated discounting<\/h3>\n\n\n\n

DoodyCalls offers their customers a discounted rate when they pre-pay for services. But before they adopted a QuickBooks CRM, the company struggled to keep track of which customers had prepaid, what rates should be applied, and when customers were slated for service renewal.<\/p>\n\n\n\n

\u201cBefore Method we would have to manually track how many services someone prepaid and would have to remember to call them to renew their prepayments. Sometimes we would forget to call and they would continue to get the prepaid discount.\u201d<\/p>\n\n\n\n

To stay competitive, Jacob needed an automated solution that allowed him to continue offering his customers a discount without losing out on revenue.<\/p>\n\n\n\n

\u201cWe customized Method CRM so that each time we complete a prepaid service, the CRM counts the number of times the discount has been applied to the service. And then, when the customer runs out of prepaid services, the system puts them back on regular pricing.\u201d<\/p>\n\n\n\n

In addition to freeing his team from manually managing prepaid services, this automation prevents the company\u2019s bottom line from taking a hit due to over-discounting. As a result, DoodyCalls can continue to offer prepayment incentives while still receiving the maximum value for their services. And with the increase in cash flow that comes from prepaid services, Jacob can continue to invest in the company\u2019s growth.<\/p>\n\n\n\n

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\u201cMy daily job is running a multi-location organization. Method CRM brought us the ability to see the bigger picture.\u201d<\/em><\/em><\/p>\n\u2014 Jacob D\u2019Aniello, Founder & President<\/em><\/cite><\/blockquote>\n\n\n\n

Business benefits<\/h2>\n\n\n\n

When asked about the benefits of multi-tenancy in Method CRM, Jacob noted that he saves plenty of time by not having to chase down information. But as a company owner who genuinely cares about the success of his franchisees, he quickly explained how he employs Method\u2019s multi-tenancy for the benefit of everyone working at DoodyCalls.<\/p>\n\n\n\n

\u201cIn Method, I can create customized screens that impact the organization as a whole. With single tenancy, if I create a new customization, I\u2019d have to rebuild that screen for each individual tenant across the country, which would be horrible. But with multi-tenancy, I can roll these changes out across the organization and positively impact efficiency for everybody at once. It\u2019s one thing for me to customize Method to help make the running of my business better \u2014 but more importantly, I\u2019m creating customizations that are helping my franchise owners run their businesses better.\u201d<\/p>\n<\/div>\n\n\n\n

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About<\/h3>\n\n\n\n

DoodyCalls provides homeowners and their communities with year-round professional pet waste removal services.<\/p>\n\n\n\n

doodycalls.com<\/a><\/p>\n\n\n\n

Location<\/h3>\n\n\n\n

Charlottesville, VA<\/p>\n\n\n\n

Industry<\/h3>\n\n\n\n

Field Service<\/p>\n<\/div>\n\n\n\n

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Favorite Method features<\/h3>\n\n\n\n
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  • Automated discounting<\/li>\n\n\n\n
  • Multi-tenancy<\/li>\n\n\n\n
  • 360-degree customer view<\/li>\n<\/ul>\n\n\n\n
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    Watch demo of Method CRM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    See what users have to say about Method:<\/h3>\n\n\n\n
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     <\/div>\n

    Read more Method CRM reviews <\/a><\/p>\n<\/div>\n